Xsolla Gold Terms and Conditions

User Responsibilities
Services
Xsolla Gold Gift Cards
Transactions and Taxes
Refunds
Prohibited Actions
Intellectual Property
Indemnity
Disclaimers
Limitations of Liability
Indemnification
Term and Termination
Miscellaneous

Welcome to Xsolla Gold!

These Terms and Conditions (hereinafter referred to as the “Terms”) are provided to you (hereinafter referred to as “you” or “user”) by Xsolla (USA) Inc. (hereinafter referred to as “we”, “us”, or “Xsolla”) and govern Xsolla services provided in a relation to Xsolla Gold. Please read these Terms carefully before participating.
By accessing and using Xsolla Gold, you agree to be bound by these Terms set forth herein and to provisions of EULA, Xsolla Wallet Terms of Use, Xsolla Mall Terms of Use, and Xsolla Privacy Policy (together referred to as the “Legal Agreements”) to the extent that they do not conflict with the below-mentioned terms. These Terms are a part of Legal Agreements and incorporated there by reference. If you do not accept and agree to any of the aforementioned Legal Agreements, you shall immediately stop accessing Xsolla Gold. XSOLLA, THE HOLDER OF XSOLLA GOLD, A STORED VALUE FACILITY, MAY NOT REQUIRE THE APPROVAL OR LICENSING OF THE REGULATORY AUTHORITY IN CERTAIN COUNTRIES. USERS ARE ADVISED TO READ THESE TERMS CAREFULLY.

THESE TERMS INCLUDE A CLASS ACTION WAIVER AND A WAIVER OF JURY TRIALS AND REQUIRES BINDING ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES.

1. User Responsibilities

By accessing and using the Xsolla Gold, you affirm and
- You are of the legal age in your jurisdiction of residence; If you are aged between the relevant minimum age and 18 (or the age of majority where you live), you and your parent or guardian must review these Terms together. Parents and guardians are responsible for the acts of children under 18 years of age using Xsolla Gold.
- You are a lawful resident of the United States of America.
- You have the legal capacity to enter into a binding agreement and are not prohibited from doing so by any applicable laws.
- You are using your true and correct identity.
- You are not subject to any sanctions, and you are not involved in activities using Xsolla Gold that relate to sanctioned individuals, entities, or countries.
To use Xsolla Gold, you must have the Xsolla Wallet in accordance with theXsolla Wallet Terms of Use. If your Xsolla Wallet is terminated for any reason, you will no longer have access to Xsolla Gold.
You acknowledge that safeguarding the confidentiality of your password is solely your responsibility. You agree to immediately notify Xsolla by contacting our Customer Support at support@xsolla.com in the event there is any fraudulent or unauthorized use of your password or Xsolla Gold. Xsolla shall not be liable to compensate for any losses you incur, as it is your responsibility to take necessary precautions to protect your password.
You understand and accept that any use or attempted use of the Xsolla Gold associated with your Xsolla Wallet, except in cases of gross negligence by Xsolla, will be considered as authorized by you, and you will be bound by such use, regardless of whether it was authorized by you.
Xsolla may require identity verification to ensure your ownership of your Xsolla Gold, which is crucial for taking appropriate actions when unauthorized usage is suspected or resolving ownership disputes.
You give Xsolla, or its third-party providers when applicable, permission to conduct inquiries and gather necessary documents to verify your identity. You agree to provide information that is truthful, accurate, up-to-date, and verifiable through legally recognized documentation from your location.
Unclaimed Property. If your Xsolla Gold remains unused or unclaimed for a period specified under applicable U.S. state laws, they may be deemed unclaimed property. In such cases, Xsolla may be required to remit the unclaimed Xsolla Gold to the appropriate state authority. You agree that Xsolla is not responsible for any claims or losses arising from Xsolla’s compliance with applicable unclaimed property laws.

2. Services

Xsolla Gold is Xsolla's in-system closed loop virtual currency. Xsolla Gold enables you to purchase digital content (“Content”) offered by Xsolla by redeeming Xsolla Gold. You can store and access your Xsolla Gold in your Xsolla Wallet.
You may acquire Xsolla Gold through various methods:
- You can buy Xsolla Gold directly within Xsolla, such as on Xsolla Mall, Xsolla Wallet, or Pay Station.
- You can purchase a gift card with Xsolla Gold balance and redeem it in Xsolla Wallet.
- Xsolla Gold will be included with the Xsolla Plus subscription.
Xsolla Gold may only be redeemed towards the purchase of the Content.
PURCHASES OF XSOLLA GOLD ARE FINAL AND NON-REFUNDABLE.
By purchasing Xsolla Gold, you agree that all sales are final and that Xsolla Gold cannot be converted or transferred outside the Xsolla ecosystem. Refunds may be granted in exceptional circumstances as required by applicable law. For more information on our Refund Policy or to request a refund, please contact Customer Support atsupport@xsolla.com.
Xsolla Gold is not legal tender and cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other account, except to the extent described herein or as required by applicable law. Xsolla prohibits and does not recognise any purported transfers of Xsolla Gold outside of the Xsolla’s services, or the purported sale, lease, gift or trade in the “real world” of anything that appears or originates outside of Xsolla Gold.

3. Xsolla Gold Gift Cards

"Xsolla Gold Gift Card" refers to any stored-value card, either physical or electronic, issued by TGCM XSLA, LLC (referred to as “Issuer”). This card enables you to purchase goods and/or services from Xsolla. TGCM XSLA, LLC serves as the Issuer and Administrator of Xsolla Gold Gift Cards.
Issuer issues, sells, or provides Xsolla Gold Gift Cards (whether physical, electronic, or digital) to you. The terms “Issue,” “Issued,” “Issuing,” or “Card Issuance” refer to the process of the Issuer providing or selling an Xsolla Gold Gift Card to you.
“Administrator” means TGCM XSLA, LLC or Issuer, which is responsible for facilitating key services related to Xsolla Gold Gift Cards.
Please refer to the full Xsolla Gift Card Terms and Conditions found atxsolla.giftcardhelp.com.
To redeem your Xsolla Gold Gift Card, you must have a valid Xsolla Wallet (or register a new one). Xsolla does not control whether you choose to redeem the Xsolla Gold Gift Card or transfer it to someone else. Xsolla Gold Gift Cards are single-use and can only be redeemed once.
Xsolla Gold Gift Card and Xsolla Gold amount on the Xsolla Gold Gift Card do not expire.
Xsolla is not responsible if an Xsolla Gold Gift Card is lost, stolen, misplaced, used without permission.
Xsolla Gold Gift Cards are intended solely for personal and lawful use. Xsolla Gold Gift Cards are not redeemable for cash unless required by law, cannot be resold, and are void where prohibited.
For any questions or issues related to purchasing or redeeming an Xsolla Gold Gift Card, please contact the Issuer atxsolla@giftcardhelp.com.
If you violate these Terms, Xsolla and Issuer may take any action against you that we deem appropriate, including suspending or terminating your ability to purchase or redeem Xsolla Gold Gift Cards.
The processing of your personal data in connection with the Xsolla Gold Gift Card is governed by theXsolla Privacy Policy andIssuer Privacy Policy. Please review these policies before agreeing to these Terms.

4. Transactions and Taxes

Xsolla Gold can be used for purchases, either partially or fully. When using your Xsolla Wallet to pay for items, you will see the option to apply your Xsolla Gold for partial or full payment if available.
The ability to apply Xsolla Gold to your purchase may be limited by Xsolla’s partners and therefore may not be available.
You may view your transaction history by accessing the"Transaction History" section in your Xsolla Wallet.
If you notice any discrepancies in your Xsolla Gold transactions, you should notify Xsolla immediately.
If any payments made with respect to your Xsolla Gold are subject to taxes in any jurisdiction and you have not remitted the applicable taxes to Xsolla (any value-added, sales or use tax, and any other tax measured by sales proceeds, that Xsolla is permitted to pass to its customers, that is the functional equivalent of a sales tax where the applicable taxing jurisdiction does not otherwise impose a sales or usetax), you will be responsible for the payment of such tax and any related penalties or interest to the relevant tax authority, and you will indemnify Xsolla for any liability or expense it may incur in connection with such tax.
Upon Xsolla’s request, you will provide Xsolla with official receipts issued by the appropriate taxing authority, or other such evidence that you have paid all applicable taxes. For the purposes of this section.

5. Refunds

Please note that all refunds are subject to Xsolla's Refund Policy, and eligibility for refunds may vary. To determine whether your transaction qualifies for a refund, please refer to the Xsolla Refund Policy.
If you use Xsolla Gold to make a purchase and wish to request a refund, when eligible, the transaction will be refunded in the same form as the original payment. If the purchase was made entirely with Xsolla Gold, the refund will be issued fully in Xsolla Gold. If the purchase was made partially with Xsolla Gold and partially with fiat currency, the refund will be issued proportionally in Xsolla Gold and fiat currency.

6. Prohibited Actions

When accessing or using Xsolla Gold, you are strictly prohibited from engaging in any of the following actions (“Prohibited Actions”):
- Violating these Terms or any other legally binding agreements you have with Xsolla.
- Breaching any applicable laws, regulations, or statutes
- Infringing upon intellectual property rights belonging to Xsolla or any third party.
- Providing false, misleading, or inaccurate information regarding your identity.
- Failing to verify your identity when requested.
- Using anonymization tools like proxies to hide your location for bypassing geographical restrictions or for any other purpose.
- Participating in any activities that could be deemed fraudulent.
- Misusing Xsolla Gold in a way that Xsolla reasonably considers abusive to the Xsolla services.
- Sharing or disclosing another user’s information without their explicit consent.
- Attempting to replicate, counterfeit, or illegally reproduce Xsolla Gold.
- Facilitating or enabling viruses, malware, or other harmful code that could damage, interfere with, secretly intercept, or seize control of any system, data, or information.
- Deploying robots, spiders, or other automated tools to monitor, copy, or extract data related to Xsolla Gold.
- Engaging in actions that could lead to Xsolla losing services or support from its providers.
- Modifying or defacing any trademarks, logos, or notices associated with Xsolla Gold.
- Using Xsolla Gold in connection with activities involving sanctioned individuals, organizations, or nations.
- Undertaking any activities that, at Xsolla’s sole discretion, could harm or tarnish Xsolla’s reputation.

7. Intellectual Property

All intellectual property rights associated with Xsola Gold are owned by Xsolla. Xsolla grants you a non-exclusive, non-transferable, and revocable right to access and use the Xsolla Gold for your personal purposes. You are strictly prohibited from reselling or distributing Xsolla Gold to any third party.
Except where explicitly stated in these Terms, nothing herein shall be interpreted as granting or providing you with any rights, licenses, or interests in Xsolla’s intellectual property. This includes, but is not limited to, the rights to copy, decompile, distribute, publish, store, create derivative works from, or otherwise utilize Xsolla’s intellectual property in any unauthorized manner.
These Terms do not grant you the right to use any trademarks or service trade names that are owned or registered by Xsolla. Written approval from Xsolla is required for any such use.
You are expressly forbidden from reverse engineering or attempting to reverse engineer any part of Xsolla’s services or Xsolla Gold. If you become aware of any third-party engaging in such activities, you are required to notify Xsolla immediately.

8. Indemnity

You agree to indemnify, defend, and hold harmless Xsolla, its parent, subsidiaries, affiliates, and their respective directors, officers, employees, shareholders, licensors, partners, contractors, or agents from and against any and all loss, claim, damage, cost, liability, and expense (including attorney’s fees and costs and auditor’s fees) arising from or relating to your use or misuse of Xsolla Gold or your breach of these Terms, or arising out of a claim by any other user or any other third party related to any action or omission by you.

9. Disclaimers

Unless explicitly stated otherwise, any new features that extend or improve Xsolla Gold, including the addition of new Xsolla Gold capabilities, will be governed by these Terms.
You agree and understand that:
- The availability of Xsolla Gold is subject to resource availability, including but not limited to network availability, and Xsolla’s partners offers.
- The use of Xsolla Gold may be subject to telecommunications, electronic, or system failures, interruptions, or disruptions inherent to electronic distribution.
Xsolla makes no assurances that access to Xsolla Gold or any related platforms will be uninterrupted, secure, error-free, or free from viruses or other harmful elements.
THE XSOLLA GOLD IS PROVIDED ON AN “AS-IS” BASIS. XSOLLA AND ITS AFFILIATES, OFFICERS, AND EMPLOYEES MAKE NO EXPRESS OR IMPLIED GUARANTEES, REPRESENTATIONS, OR WARRANTIES REGARDING ANY ACCURACY, QUALITY, COMPLETENESS, TIMELINESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR TITLE OF ANY SOFTWARE, INFORMATION, OR DATA PROVIDED PURSUANT TO XSOLLA GOLD.
EXCEPT FOR LIABILITY ARISING FROM DEATH OR PERSONAL INJURY DIRECTLY CAUSED BY THE USE OF XSOLLA GOLD, ANY IMPLIED WARRANTIES OR CONDITIONS, INCLUDING WARRANTIES OF MERCHANTABILITY, SUITABILITY, SATISFACTORY QUALITY, AND FITNESS FOR PURPOSE, ARE HEREBY EXPRESSLY DISCLAIMED.
Xsolla is not a financial institution, and Xsolla Gold does not constitute a banking service. Xsolla does not act as a trustee or fiduciary with respect to your Xsolla Gold; instead, it functions solely as an agent and custodian in accordance with applicable law. Xsolla assumes no control over, nor any liability for, the Content purchased using Xsolla Gold.

10. Limitations of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL XSOLLA BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, XSOLLA GOLD, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY XSOLLA ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE.
THE AGGREGATE LIABILITY OF XSOLLA TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF XSOLLA GOLD UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF $100.
Each provision of these Terms that provides for a limitation of liability, disclaimer of warranties, or exclusion of damages is intended to and does allocate the risks between you and Xsolla under these Terms. This allocation is an essential element of the basis of the bargain between you and Xsolla. Each of these provisions is severable and independent of all other provisions of these Terms. The limitations in this section will apply even if any limited remedy fails its essential purpose.
THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. Xsolla does not disclaim any warranty or other right that Xsolla is prohibited from disclaiming under applicable law.

11. Indemnification

You agree to indemnify, defend and hold harmless Xsolla, its officers, employees, agents, directors, subsidiaries, affiliates, successors, assigns, suppliers, or licensors from and against any and all liability, loss, claim, damage, cost, or expense (including reasonable attorney’s fees) arising from or relating to (a) any claim due to or arising out of your violation of the Terms, including but not limited to claims arising out of a breach of your representations or warranties made under these Terms; (b) your use or misuse of Xsolla Gold; (c) your violation of any third-party rights, including but not limited to any copyright, property, moral or privacy rights; or (d) the unavailability of Xsolla Gold.

12. Term and Termination

These Terms are effective until terminated. You may terminate these Terms at any time upon notice to Xsolla or by deleting your Xsolla Wallet.
Xsolla reserves the right, at its sole discretion, to terminate your access to the Xsolla Gold immediately and without any compensation, under the following circumstances:
- You cause, or are likely to cause, harm such as interruption, disruption, or overload to Xsolla's network or systems.
- You engage in, are currently engaging in, or are suspected of engaging in any Prohibited Actions.
- You attempt to defraud Xsolla or any third party through the use of Xsolla Gold.
- Your Xsolla Wallet is terminated for any reason.
- Xsolla is required to act in compliance with any directives from relevant regulatory authorities or law enforcement agencies.
- You fail to verify your identity when requested by Xsolla.
- You provide false, incomplete, or misleading information and do not correct it within ten (10) days of receiving notice from Xsolla.
- You violate any part of these Terms.
- Regulatory obligations necessitate that Xsolla cease offering the Xsolla Gold, or continue providing them under conditions deemed unacceptable by Xsolla.
- You become subject to sanctions or utilize Xsolla Gold in activities connected to sanctioned individuals, entities, or nations.
- If Xsolla suspects that your Xsolla Gold has been accessed in an unauthorized manner or that the security of your Razer Gold has been compromised in any way.
Upon termination, any remaining Xsolla Gold in your Xsolla Wallet will expire immediately and be removed without compensation.
Xsolla will not be liable to you for terminating your access, nor for the expiration and removal of Xsolla Gold from your Xsolla Wallet. Additionally, Xsolla reserves the right to pursue legal action against you for any violations of these Terms.
Termination by the User. You may choose to deactivate your Xsolla Gold at any time by contacting Customer Support at support@xsolla.com. Before your account is deactivated, Xsolla reserves the right to charge you for any outstanding fees, surcharges, or costs you have incurred.
Upon deactivation, all unredeemed Xsolla Gold will immediately expire and be removed from your Xsolla Wallet without any compensation. Unless otherwise required by applicable law, these Xsolla Gold will not be refunded after termination.

13. Miscellaneous

Privacy. Xsolla Privacy Policy governs the handling of your data.
Updates. Xsolla reserves the right to amend the Terms at any time by posting a revised version on this page. Unless otherwise stated, changes will take effect at the time they are published. Your continued use of Xsolla shall signify your acceptance of the updated Terms. It is your responsibility to regularly review these Terms. If you do not agree to the revised Terms, you must stop using Xsolla Gold immediately.
Applicable Law and Disputes. These Terms and their interpretation, as well as any disputes that arise hereunder, shall be governed in all respects by the laws of the State of California, USA, without giving effect to any principles that may provide for the application of the law of another jurisdiction. Your national law may explicitly give you rights and obligations to resolve disputes in a manner different from the one indicated below. In this case, your national law applies. The U.N. Convention on Contracts for the International Sale of Goods is hereby expressly disclaimed.
Most of your concerns can be resolved by use of our Customer Support email addresssupport@xsolla.com. If we are unable to resolve your concerns and a dispute remains between you and Xsolla, this section explains how we agree to resolve it.
A party that intends to seek arbitration must first send written notice to the other party of its intent to arbitrate (“Notice”). The Notice to Xsolla should be sent by any of the following means:
(i) via electronic mail tolegal@xsolla.com; or
(ii) by sending the Notice by certified mail to Xsolla (USA), Inc., Attn: Legal Department, 15260 Ventura Boulevard, Suite 2230, Sherman Oaks, California, 91403 USA.

The Notice must:
(i) describe the nature and basis of the claim or dispute; and
(ii) set forth the specific relief sought.

If we do not reach an agreement to resolve the claim within thirty (30) days after the Notice is received, you or Xsolla may commence an arbitration proceeding.
In respect of any and all claims regarding the Xsolla and (or) Xsolla Gold, the application of these Terms are between you and and Xsolla (USA), Inc., a company registered in the USA, State of California with company registration number C3140351 and with offices at 15260 Ventura Boulevard, Suite 2230, Sherman Oaks, California, 91403 USA;
You expressly agree that for claims and disputes not subject to the arbitration agreement below, exclusive jurisdiction for any claim or action arising out of or relating to these Terms shall be determined by final and binding arbitration in Los Angeles, California, before a single arbitrator.
You and Xsolla agree to submit to the personal jurisdiction of that court to compel arbitration, to stay proceeding pending arbitration, or to confirm, modify, vacate or enter judgment on the award entered by the arbitrator. The arbitration shall be resolved by arbitration by one arbitrator (“Arbitrator”) in accordance with the then-current Commercial Arbitration Rules of the American Arbitration Association, applicable law and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the AAA website at www.adr.org, and the provisions of these Terms. Any election to arbitrate by one party shall be final and binding on the other. The place of arbitration shall be Los Angeles, California, USA. The cost of any arbitration shall be shared equally by the parties, but the Arbitrator shall be authorized to enter, as part of the award to a party, an amount equal to reasonable attorneys’ fees and other costs related to the arbitration and, where appropriate, limited by the AAA Consumer Rules. The Arbitrator may award equitable relief. The Arbitrator’s decision(s) shall be final and conclusively binding on the Parties, and the judgment upon such award may be entered in any court of competent jurisdiction. The arbitration may be conducted in person, through the submission of documents, by phone or online. The Arbitrator shall make a decision in writing, and shall provide a statement of reasons if requested by either party. The Arbitrator must follow the applicable law, and any award may be challenged if the Arbitrator fails to do so.
CLASS ACTION WAIVER: YOU AND XSOLLA AGREE THAT EACH MAY ONLY BRING CLAIMS AGAINST THE OTHER IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
The Arbitrator shall not consolidate another person’s claims with your claims and shall not preside over any type of representative or class proceeding. The Arbitrator may only award declaratory or injunctive relief in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. If this specific subsection is found to be unenforceable, then the entirety of this agreement to arbitrate shall be null and void, and the parties acknowledge that any such claim and dispute shall be resolved exclusively by and in the courts in Los Angeles, California and in accordance with laws applicable in the State of California.
You have the right to opt out of binding arbitration and the class action waiver within 30 (thirty) days of the date that you accept the Terms by notifying Xsolla atlegal@xsolla.com. If you do not opt out in time, you agree to pursue any claim in arbitration only in an individual capacity.
To avoid doubt, any proceeding, whether in arbitration or court, shall be conducted only on an individual basis and not in a class, consolidated, or representative action. However, upon motion of interested parties, the arbitrator may coordinate more than one arbitration proceeding under this agreement to promote efficiency in discovery. All parties will retain the right to request an individualized hearing.
If a court or arbitrator determines the class action waiver is unenforceable, this arbitration agreement will not apply to you. If you opt out of the arbitration agreement within the specified time, the class action waiver will not apply to you. Neither you nor any other user can be a class representative, class member, or otherwise participate in a class, consolidated or representative proceeding without having complied with the opt-out procedure set forth above.
If a dispute proceeds in court rather than through arbitration, you and Xsolla waive any right to a jury trial.
Any cause of action or claim you may have arising out of or relating to these Terms or Xsolla Gold must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently barred.
Right of Set Off. Xsolla shall be entitled, but not obligated to, set off any sums that you owe to Xsolla, whether or not in relation to Xsolla Gold account, against any Xsolla Gold outstanding in your XsollaWallet. Such set off shall be effected at the prevailing selling price of Xsolla Gold in your primary location of residence.
Severability. If any provision of these Terms is deemed invalid, void, or unenforceable for any reason, that provision shall be considered severable and shall not affect the validity and enforceability of the remaining provisions, which shall remain in full force and effect.
Waiver. No waiver of any term or condition shall be deemed a further or continuing waiver, and Xsolla’s failure to assert any right under these Terms shall not constitute a waiver of such right.
Assignment. You may not assign or transfer these Terms, but Xsolla may assign them without restriction and without prior notice to you.
Survival. Upon termination of these Terms for any reason, the sections on Intellectual Property, Indemnification, Limitation of Liability, and this Miscellaneous shall survive.
Communications. Communications between you and Xsolla are electronic. Whether you visit Xsolla platforms or send emails to Xsolla, or Xsolla posts notices or emails you, you consent to receive communications electronically. You agree that all electronic agreements, notices, disclosures, and other communications meet any legal requirements that such communications be in writing. This does not affect your statutory rights.
If you have any further questions or concerns that have not been addressed, or if you have not found instructions in these Terms on how to do so, please email us atlegal@xsolla.com or write to us at: 15260 Ventura Boulevard, Suite 2230 Sherman Oaks, CA 91403, Legal Department.
Notice for California Users . Under California Civil Code Section 1789.3, California Site users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at:
Main: (800) 952-5210,
Hearing-impaired persons: 711, or 1-800-735-2929 (TTY)
California Relay Service: 1-800-735-2922 (Voice)

Last Updated: 19/02/2025