Xsolla Choice End-User Agreement
Last updated: 10 August 2026
This Xsolla Choice End-User Agreement ("Terms") sets forth the terms and conditions of the relationship between Xsolla (USA), Inc., a corporation based in California ("Xsolla", "we", "us"), and you, ("Respondent", "You", "Participant" or "End-User") as a Participant in Xsolla Choice (as defined below).
Before you take part in Xsolla Choice, it is important that you read these Terms thoroughly. By taking part in Xsolla Choice, you declare, promise, and affirm that you comprehend, accept, and are capable of comprehending and accepting these Terms, and you agree to adhere to them. If you do not agree with these Terms or do not wish to participate in Xsolla Choice, or are below the legal age of majority where you live, you must immediately stop your participation in Xsolla Choice. Your survey answers for Xsolla Choice will only be used for Xsolla's internal business research purposes, or for use by Xsolla's clients' internal business research purposes, or both, as the case may be.
You also agree to comply with the following additional Xsolla policies, which are incorporated by reference into these Terms:
THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT, CLASS ACTION WAIVER, AND JURY TRIAL WAIVER. By accepting these Terms, you agree to arbitration and waive your right to pursue a class action, or to have your dispute decided by a jury.
We may revise these Terms from time to time. The revised version of these Terms will be effective at the time we post it on Xsolla's official online website(s) to End-Users, unless otherwise noted by Xsolla. If our changes reduce your rights or increase your responsibilities, we will post a notice notifying you of such changes. Any use of Xsolla Choice after such revision will be considered the new operative Terms between Xsolla and you.
1. Definitions
a. "Xsolla Backpack" means Xsolla's cross-game inventory service that enables authenticated End-Users to receive, store, and manage virtual items, virtual currency, and other rewards across games and Xsolla products. The "Xsolla Backpack Terms of Use" can be found online at Xsolla Backpack Terms of Use.
b. "Xsolla Choice" means Xsolla's identity-gated survey product that allows End-Users (who are authenticated via Xsolla ID) to answer short survey questions and receive rewards that are credited to their Xsolla Backpack.
c. "Xsolla ID" means shared identity and authentication platform that provides End-Users with a single account for sign-on and seamless access across Xsolla products. The "Xsolla ID Terms of Use" can be found online at Xsolla ID Terms of Use.
d. "Intellectual Property Rights" means all functional and ornamental aspects of Xsolla Choice, including any screen displays, technical notes, computer program code, scripts, and works of authorship that may form a part of Xsolla Choice, all trademarks and trade names of Xsolla, and all other proprietary information of Xsolla, including patents, patent applications, trade secrets, trademarks, copyrights, and all other intellectual property rights therein.
2. Participation in Xsolla Choice; Xsolla ID Requirement
You will be required to have an Xsolla ID account in order to use Xsolla Choice and receive rewards granted by Xsolla in connection with participation in Xsolla Choice. In all instances, you agree that any information you provide in creating your Xsolla ID will be true, accurate, current, and complete. You may not use false identities or impersonate any other person during the creation of your Xsolla ID. It is never permissible for you to use another End-User's personal information in the creation of your Xsolla ID. You are solely responsible for all activities associated with, or occurring under, your Xsolla ID. You agree to comply with all local, national, and international laws, rules, and regulations ("Applicable Law") regarding online conduct and the transmission of information on the internet, including Applicable Law pertaining to online sweepstakes. To the maximum extent permissible under Applicable Law, Xsolla cannot and will not be responsible for any loss or damage arising from your failure to comply with the foregoing requirements, or as a result of your use of your Xsolla ID.
3. General Requirements and Eligibility
Xsolla does not knowingly provide services to individuals under the applicable minimum age of majority where you are located. If you are under the minimum age of majority applicable to you, please do not create an Xsolla ID, use Xsolla Choice, or otherwise send us any information about yourself. Xsolla Choice is made available to you for use solely for your personal benefit and entertainment. You may not use Xsolla Choice for commercial purposes other than as explicitly stated under these Terms. Prohibited commercial purposes include selling (or renting access to) Xsolla Choice to any third party, or otherwise exploiting Xsolla Choice for the economic benefit of a third party.
To use Xsolla Choice, you represent to Xsolla that:
a. You are of the legal age of majority in your jurisdiction of residence.
b. You will use Xsolla Choice using your own identity and will not impersonate any other person or hide your identity from Xsolla while you are using Xsolla Choice.
c. Your use of Xsolla Choice is at your sole option, discretion, and risk.
d. You will not use any services for hiding or changing your real location in order to use or access Xsolla Choice, for any illegal purposes, or to avoid restrictions provided by Applicable Law or by Xsolla.
4. Rewards
Rewards (e.g., sweepstakes tickets, virtual currency, loyalty points, or gift cards) for completing an Xsolla Choice brief survey may be credited to your Xsolla Backpack (or via other forms of electronic notification from Xsolla to you) upon Xsolla's receipt of confirmation that you have successfully completed the applicable Xsolla Choice survey requirements. This confirmation process is not immediate and will be performed in accordance with commercially reasonable standards.
5. Intellectual Property
We shall own and retain all right, title, Intellectual Property Rights and interest in and to all of your survey answers provided to Xsolla Choice, irrespective of the means by which it is contributed. You agree to assign to us all legal rights you may have in Xsolla Choice survey responses ("Respondent Content"), including all Intellectual Property Rights within. Accordingly, you hereby grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and create derivative works from all survey response materials you provide to Xsolla during participation in Xsolla Choice. Notwithstanding the above, we will use Respondent Content strictly for the business purposes of Xsolla Choice as described in the preamble to these Terms.
6. Prohibited Activities
If Xsolla believes that your behavior is in any way unlawful, abusive or disruptive, Xsolla reserves the right to take action against you, including suspension or permanent ban from Xsolla Choice, pursue the forfeiture of your rewards earned from Xsolla Choice, and pursue any other equitable or legal remedies available.
You are specifically prohibited from using Xsolla Choice in connection with any fraudulent, abusive, or illegal activity, including, but not limited to:
a. Device ID manipulation or spoofing;
b. Deceptive geolocation manipulations or use of VPNs or proxies to disguise your location;
c. Interference with Xsolla's services or systems, including use of bots, crawlers, scripts, or automated tools;
d. Attempts to decompile, reverse engineer, or derive source code from Xsolla's systems;
e. Completing Xsolla Choice surveys multiple times using different accounts, devices, or identities to fraudulently obtain rewards;
f. Transmitting any information that is unlawful, threatening, harmful, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable;
g. Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with any person or entity;
h. Transmitting any material that contains viruses, worms, or other code designed to interrupt, destroy, or limit the functionality of any software, hardware, or telecommunications equipment;
i. Intentionally, or unintentionally, violating any Applicable Law.
7. Xsolla Sweepstakes for Xsolla Choice Respondents
Xsolla may, from time to time, offer Xsolla Choice End-Users the ability to participate in a no-purchase-necessary online sweepstakes ("Xsolla Sweepstakes"). The specific terms and conditions of Xsolla Sweepstakes (in the context of Xsolla Choice) are annexed hereto as Exhibit 1.
8. Customer Support
8.1 How to Contact Support. Xsolla offers customer support service ("Customer Support") for issues related to surveys presented to you in Xsolla Choice. To make a support request, please contact us by emailing support@xsolla.com.
8.2 Timing Requirements. Rewards are not granted immediately so you must wait at least forty-eight (48) hours before contacting Customer Support. Customer Support requests must be made within thirty (30) days of your first interaction with the Xsolla Choice survey involved in your request. Requests made beyond that window may not be processed.
8.3 Response Times. Xsolla does not guarantee that Customer Support requests will be resolved within a specific time frame but strives to respond to initial requests within forty-eight (48) hours after receipt. If Xsolla requests additional information from you and you do not provide it within the timeframe requested, Xsolla may close your Customer Support request without further action.
8.4 Behavior Expectations. Xsolla does not tolerate abusive language or actions directed at its Customer Support team. Consequences of profanity or other abusive behavior may include immediate closure of your support request and suspension (or permanent termination) of your Xsolla Choice privileges.
8.5 Data Sharing. When you submit a Customer Support request, Xsolla receives and stores device identifiers (such as advertising identifiers), your email address, IP address, and your name if you choose to provide it. All information Xsolla collects through or in connection with Customer Support is subject to Xsolla's Privacy Policy.
9. Privacy Notice
You acknowledge that when you access or use Xsolla Choice, Xsolla may use automatic means (including cookies and web beacons) to collect information about your device and your use of Xsolla Choice. All information Xsolla collects through or in connection with Xsolla Choice is subject to Xsolla's Privacy Policy. You should also review Xsolla's Cookie Policy on how you can manage your online privacy. By accessing or using Xsolla Choice, you consent to all actions taken by Xsolla with respect to your information in compliance with Xsolla's Privacy Policy. You have a right to withdraw your consent to Xsolla's processing of your personal information, where that processing is based on your consent, at any time. To exercise this right, contact Xsolla at data.protection@xsolla.com.
10. Third-Party Surveys
If applicable to the End-User's experience within Xsolla Choice, Xsolla makes no representations regarding, has no control over, and has no duty to take any action regarding third-party surveys, or other third-party content or materials you may access in the course of participating in Xsolla Choice. You agree to release Xsolla from all liability in connection therewith. Xsolla will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of third-party content or materials contained in or accessed through Xsolla Choice.
11. Representations and Warranties
XSOLLA CHOICE IS PROVIDED TO YOU "AS IS" AND WITH ALL FAULTS AND DEFECTS WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, XSOLLA, ON ITS OWN BEHALF AND ON BEHALF OF ITS AFFILIATES AND ITS AND THEIR RESPECTIVE LICENSORS AND SERVICE PROVIDERS, EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, WITH RESPECT TO XSOLLA CHOICE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND WARRANTIES THAT MAY ARISE OUT OF COURSE OF DEALING, PERFORMANCE, USAGE, OR TRADE PRACTICE.
WITHOUT LIMITATION TO THE FOREGOING, XSOLLA PROVIDES NO WARRANTY OR UNDERTAKING, AND MAKES NO REPRESENTATION OF ANY KIND, THAT XSOLLA CHOICE WILL MEET YOUR REQUIREMENTS, ACHIEVE ANY INTENDED RESULTS, BE COMPATIBLE OR WORK WITH ANY OTHER SOFTWARE, APPLICATIONS, SYSTEMS, OR SERVICES, OPERATE WITHOUT INTERRUPTION OR BUGS, MEET ANY PERFORMANCE OR RELIABILITY STANDARDS, OR BE ERROR-FREE, OR THAT ANY ERRORS OR DEFECTS CAN (OR WILL BE) CORRECTED.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR LIMITATIONS ON IMPLIED WARRANTIES OR THE LIMITATIONS ON THE APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO SOME OR ALL OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
12. Limitation of Liability
12.1 IN NO EVENT SHALL XSOLLA, ITS AFFILIATES, ITS LICENSORS, OR EACH OF THEIR RESPECTIVE OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR TO ANY THIRD PARTY:
i. FOR ANY PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, OR LOST DATA, OR SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES (HOWEVER ARISING, INCLUDING NEGLIGENCE) ARISING OUT OF OR IN ANY WAY CONNECTED TO XSOLLA CHOICE, EVEN IF XSOLLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES (OR LOSS) OR IN THE EVENT OF XSOLLA'S OR ITS AFFILIATES' FAULT REGARDLESS OF THE CAUSE OF ACTION, INCLUDING TORT (E.G., NEGLIGENCE), STRICT LIABILITY, BREACH OF CONTRACT, OR BREACH OF XSOLLA'S WARRANTY;
ii. FOR ANY MISREPRESENTATION OR FRAUD WITH RESPECT TO ANY THIRD-PARTY SURVEYS;
iii. FOR ANY LOSS OR DAMAGES CAUSED BY ANY ACTION OR OMISSION RELATED TO A THIRD-PARTY SURVEY PROVIDER, OR
iv. FOR ANY AMOUNT IN EXCESS OF $100.00 (USD).
12.2 SOME JURISDICTIONS BY STATUTE DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY (SUCH AS FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES), SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. YOU ALSO MAY HAVE OTHER LEGAL RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THESE LIMITATIONS AND EXCLUSIONS REGARDING DAMAGES APPLY EVEN IF ANY REMEDY FAILS TO PROVIDE ADEQUATE RECOMPENSE.
13. Indemnification
You agree to indemnify, defend, and hold harmless Xsolla, its parent, subsidiaries, affiliates, and their respective owners, directors, officers, employees, shareholders, licensors, partners, contractors, and agents from and against any and all loss, claim, damage, cost, liability, and expense (including attorney's fees and costs and auditor's fees) arising from or relating to your use or misuse of Xsolla Choice, your breach of these Terms, your violations of Applicable Law, or arising out of a claim by any third party related to any action or omission by you related to Xsolla Choice.
14. Miscellaneous
14.1 Governing Law. These Terms and their interpretation, and any disputes that arise hereunder, shall be governed in all respects by the laws of the State of California, USA, without giving effect to any principles that may provide for the application of the law of another jurisdiction. Notwithstanding the foregoing, where Applicable Law explicitly grants you rights or imposes obligations that differ from those set forth in these Terms, such Applicable Law shall control to the extent required. The U.N. Convention on Contracts for the International Sale of Goods is hereby expressly disclaimed.
14.2 Arbitration Agreement. The exclusive jurisdiction for any claim or action arising out of or relating to these Terms shall be determined by final and binding arbitration. The arbitration shall be resolved by one arbitrator in accordance with the then-current Commercial Arbitration Rules of the American Arbitration Association ("AAA"), Applicable Law, and, where appropriate, the AAA's Supplementary Procedures for Consumer Related Disputes ("AAA Consumer Rules"), both of which are available at the AAA website at www.adr.org. Any election to arbitrate by one party shall be final and binding on the other. The place of arbitration shall be Los Angeles, California, USA. The cost of any arbitration shall be shared equally by the parties, but the Arbitrator shall be authorized to enter, as part of the award to a party, an amount equal to reasonable attorneys' fees and other costs related to the arbitration, and, where appropriate, limited by the AAA Consumer Rules. The Arbitrator may also award equitable relief. The Arbitrator's decision(s) shall be final and conclusively binding on the parties, and judgment upon such award may be entered in any court of competent jurisdiction. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The Arbitrator shall make a decision in writing and shall provide a statement of reasons if requested by either party. The Arbitrator must follow Applicable Law, and any award may be challenged if the Arbitrator fails to do so.
14.3 Class Action Waiver. YOU AND XSOLLA AGREE THAT EACH ONLY MAY BRING CLAIMS AGAINST THE OTHER IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The Arbitrator shall not consolidate another person's claims with your claims and shall not preside over any type of representative or class proceeding. The Arbitrator may only award relief in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. If this specific subsection is found to be unenforceable, then the entirety of these Terms to arbitrate shall be null and void.
14.4 EU Residents. If you are a citizen of a European Union country, (i) the laws of your country of residence govern the process of dispute resolution under these Terms and your use of Xsolla Choice; and (ii) you expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to these Terms shall be the courts of your country of residence, and you have other rights to take legal action or to exercise another legal remedy.
14.5 Limitation of Time to File Claims. Except where prohibited by Applicable Law or where Section 14.4 applies, any cause of action or claim you may have arising out of or relating to these Terms or Xsolla Choice must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently barred.
14.6 Disputes. Most End-User concerns can be resolved by use of Xsolla's Customer Support in accordance with Section 8 of these Terms. If Xsolla is unable to resolve your concerns and a dispute remains between you and Xsolla, a party that intends to seek arbitration must first send a written notice of its intent to arbitrate ("Notice"). The Notice to Xsolla should be sent by electronic mail to legal@xsolla.com or by certified mail to Xsolla (USA), Inc., 15260 Ventura Boulevard, Suite 2230, Sherman Oaks, CA 91403. The Notice must describe the nature and basis of the claim or dispute and set forth the specific relief sought. If the parties do not reach an agreement to resolve the claim within thirty (30) days after the Notice is received, you or Xsolla may commence an arbitration in accordance with the procedures set forth in Section 14.2 above.
14.7 Term and Termination. (i) These Terms are effective until terminated. You may terminate this Agreement at any time by ceasing to use Xsolla Choice. (ii) Xsolla has the right to terminate these Terms with immediate effect for a breach of these Terms by you or if Xsolla reasonably suspects that you have failed to abide by any of the terms and conditions of these Terms. Xsolla may take any action it deems reasonable in its sole discretion against End-Users who do not comply with these Terms, which may include banning End-Users. Xsolla reserves the right to determine what conduct it considers to be in violation of, or otherwise outside the intent or spirit of, these Terms. However, if what you have done can be cured, Xsolla will give you a reasonable opportunity to do so, in its sole discretion. (iii) Without prejudice to the other provisions of these Terms, Xsolla may terminate these Terms with you (in whole or in part) for any reason at its discretion upon reasonable notice to you. (iv) Upon termination of these Terms for any reason, Section 5 (Intellectual Property), Section 11 (Representations and Warranties), Section 12 (Limitation of Liability), Section 13 (Indemnification), and this Section 14 (Miscellaneous) will survive. (v) Termination of these Terms shall be without prejudice to any rights or liabilities accrued at the date of the termination. Once the termination comes into effect, all rights of End-Users to use Xsolla Choice under these Terms shall terminate. However, your Xsolla ID, and any information provided therein by you to Xsolla, shall be deemed to be Xsolla's sole and exclusive property, even after termination of these Terms.
14.8 Notices. Xsolla may give notice to you by means of a general notice while you use Xsolla Choice, electronic mail to your email address in Xsolla's records, or by a written communication sent by first class mail, postage prepaid, or overnight courier to your address on record, provided Xsolla has your physical address. It is your responsibility to update any information provided to Xsolla as soon as such information changes.
14.9 Severability. Except as otherwise expressly set forth in these Terms, in the event that any provision of these Terms is held to be unenforceable by a court or another tribunal of competent jurisdiction, such provision will be enforced to the maximum extent permissible, and the remaining portions of these Terms shall remain in full force and effect. These Terms constitute and contain the entire agreement between the parties with respect to the subject matter hereof and supersede any prior oral or written agreements. You agree that these Terms are not intended to confer (and do not confer) any rights or remedies upon any person other than the parties to these Terms.
14.10 Enforcement. Xsolla's obligations are subject to existing laws and legal processes, and Xsolla reserves the right to comply with law enforcement or regulatory requests or requirements notwithstanding any contrary term.
14.11 Compliance. You agree to comply with all applicable import/export laws and regulations. You agree not to create an Xsolla ID or use Xsolla Choice from any country or territory subject to comprehensive sanctions or export restrictions. You represent and warrant that you are not located in, under the control of, or a national or resident of any such restricted country.
EXHIBIT 1 XSOLLA SWEEPSTAKES — Official Rules (Xsolla Choice Web Promotion)
These official rules (“Official Rules”) govern the Xsolla sweepstakes promotion (“Promotion” or “Sweepstakes” or “Xsolla Sweepstakes”), sponsored by Xsolla (USA), Inc., with a principal address of 15260 Ventura Boulevard, Suite 2230, Sherman Oaks, CA 91403 (“Sponsor” or “Xsolla”). As a condition of participating in the Promotion, you (also “user(s)”, “Entrant(s)” or “you”) agree to be fully and unconditionally bound by these Official Rules and the decisions of Sponsor, whose decisions are final and binding in all respects, and you waive any right to claim ambiguity in the Promotion, these Official Rules, or promotional materials, including information contained on the Xsolla Choice web experience (the “Site” or “Service”). This Promotion is conducted entirely on the web and does not require downloading, installing, or maintaining an account with the Xsolla Rewards App or any other Xsolla mobile application. The Promotion is subject to Applicable Law. XSOLLA SWEEPSTAKES IS VOID WHERE PROHIBITED OR RESTRICTED BY APPLICABLE LAW. Winning and receiving a Prize (as defined in Section 6) is contingent upon fulfilling all requirements set forth herein.
By participating in the Promotion you also agree to comply with the following Xsolla policies, which are incorporated by reference into the Official Rules: Xsolla Privacy Policy, Xsolla Cookie Policy, Xsolla Points Terms and Conditions, Xsolla Choice End-User Agreement, Xsolla Backpack Terms of Use and other terms and conditions applicable to the Promotions as specified by Xsolla, or as available online at https://x.la/legal-agreements.
Capitalized terms not defined in these Official Rules shall have the meaning ascribed to them in the Xsolla Choice End-User Agreement.
1. PROMOTION PERIOD
This Promotion begins and ends at the sole discretion of the Sponsor (the “Promotion Period”). U.S. Eastern Time controls for all purposes of the Promotion. Sponsor's server clock is the official clock of the Promotion.
One (1) Xsolla Choice ticket ("Xsolla Choice Ticket(s)") equals one (1) entry into the Promotion Period's drawing. An Entrant who completes the Rewarded Action described below will receive the stated number of Xsolla Choice Tickets. All Xsolla Choice Tickets earned during a Promotion Period are automatically entered into that Promotion Period's drawing.
Each Promotion Period is a separate, independent sweepstakes promotion with its own start and end dates as specified by Sponsor. In all cases, the Entrant shall be explicitly notified of the specific Promotion Period relating to each respective Promotion. Xsolla Choice Tickets accumulated during a given Promotion Period apply only to that Period's drawing; an Entrant's Xsolla Choice Ticket balance resets to zero at the start of the next Promotion Period, and Xsolla Choice Tickets do not carry over between Promotion Periods. Xsolla Choice Tickets are also non-transferable.
2. ELIGIBILITY
No download of, registration for, or account with the Xsolla Rewards App (or any other Xsolla mobile application) is required to participate in this Promotion. The Promotion is conducted entirely through a web-based experience currently branded “Xsolla Choice” (“Site” or “Service”), accessible via a link or banner placed on 80.lv (or then-current URL) or other Xsolla approved referring sites, and does not require use of, or eligibility flagging within, the Xsolla Rewards App.
Subject to the foregoing, the Promotion is open only to individuals (“Entrants”, further defined in Section 3) who: (i) are legal residents of one of the fifty (50) states of the United States or of the District of Columbia, physically located and residing therein; (ii) are at least eighteen (18) years of age (or the age of majority under Applicable Law if higher than 18 years of age) and otherwise eligible under Applicable Law; (iii) are not barred from participation under Applicable Law; (iv) maintain an active Xsolla ID account (as described in Section 3); and (v) at all times abide by these Official Rules and Applicable Law. Sponsor reserves the right to request proof of identity, age, residency, or eligibility at any time.
If you are under the age of majority in your jurisdiction of residence, your parent or legal guardian must review and agree to these Official Rules on your behalf before you participate.
The total approximate retail value of Prizes awarded in any single Promotion Period's drawing is capped as set forth in Section 6, which Sponsor has structured with the intent of remaining below the bonding and registration thresholds that New York and Florida apply to sweepstakes promotions above a specified prize-value threshold. Therefore, residents of New York and Florida are permitted to participate.
Officers, directors, members, managers, employees, representatives, and agents of Sponsor and its parent companies, affiliates, subsidiaries, and any Prize providers or fulfillment agencies involved in the design or execution of the Promotion (collectively, “Promotion Entities”), as well as their Immediate Family Members and Household Members, are not eligible to participate in or win. “Immediate Family Members” means spouse, parents, step-parents, legal guardians, children, step-children, siblings and step-siblings, and their spouses, regardless of residence. “Household Members” means persons sharing the same residence at least three (3) months a year.
An advertising entity's ("Advertiser") products or services may form the subject matter of the Xsolla Choice questionnaire used in this Promotion but are not a Sponsor, co-sponsor, or Promotion Entity, and have no responsibility for administering, fulfilling, or resolving disputes regarding this Promotion. Officers, directors, and employees of Advertiser who are directly involved in the design or execution of this specific Promotion are nonetheless excluded from winning, consistent with the Promotion Entities exclusion above.
Participation by Entrants who do not meet the eligibility requirements above will not be eligible to win any Prize. Sponsor may disqualify any Entrant who (i) does not follow the Promotion instructions, (ii) fails to provide required information, or (iii) fails to abide by these Official Rules or Sponsor's other applicable instructions.
3. ENTRANTS AND XSOLLA ID REGISTRATION
To participate, an individual seeking entry into a Promotion (“Entrant”) must register for an Xsolla ID using a valid email address or phone number (“Xsolla ID”). Registration for an Xsolla ID may be completed either (a) before accessing the Xsolla Choice questionnaire, or (b) after completing the questionnaire but before the close of the Promotion Period, consistent with the flow presented on the Site.
An Entrant who completes the Xsolla Choice questionnaire is provisionally entered into the Promotion Period's drawing, but that entry is not finalized, and no Prize may be claimed, unless and until the Entrant completes Xsolla ID registration and verifies the email address or phone number provided to Xsolla. If an Entrant completes the questionnaire but does not complete and verify Xsolla ID registration within five (5) business days of the close of the Promotion Period, that Entrant’s entry may be voided at Sponsor's discretion.
In the event of any dispute as to the identity of an Entrant, the authorized holder of the email address or phone number associated with the Xsolla ID at the time of entry will be deemed the Entrant. Sponsor may require an Entrant to show proof of being the authorized owner of the applicable email address, phone number, or device at the time entries were submitted.
4. HOW TO ENTER
4.1 NO PURCHASE OR PAYMENT OF ANY KIND IS OR EVER WAS REQUIRED TO ENTER OR WIN. Purchases or payments of any kind (including purchases of Advertiser's products or services, or purchases made through any third-party marketplace) do not generate Promotion entries unless expressly stated in separate written Promotion terms.
4.2 The Qualifying Survey. The Rewarded Action for this Promotion is completing (in full and in good faith) the Xsolla Choice brief questionnaire regarding Advertiser's products or services (“Qualifying Survey”). An individual who completes the Qualifying Survey during the Promotion Period, and who completes and verifies Xsolla ID registration as described in Section 3, will receive one (1) Xsolla Choice Ticket.
Each Entrant may complete the Qualifying Survey, and receive Xsolla Choice Tickets for doing so, only once per Promotion Period. Sponsor may disregard or void duplicate, incomplete, or low-quality survey responses (e.g., responses that appear automated, non-responsive, or submitted in bad faith) at its sole discretion.
4.3 Purchases within any Advertiser product or service, and the sharing or linking of any such purchase data, do not generate Xsolla Choice Tickets under this Promotion.
5. NO PURCHASE NECESSARY; ALTERNATE METHOD OF ENTRY
NO PURCHASE OR PAYMENT OF ANY KIND IS OR EVER WAS REQUIRED TO ENTER OR WIN THIS PROMOTION. Completing the Qualifying Survey described in Section 4 does not itself require a purchase, payment, or other consideration from the Entrant.
In addition, and independent of the Qualifying Survey described in Section 4, Sponsor provides a free Alternate Method of Entry (“AMOE”) that does not require completing the Xsolla Choice questionnaire or registering for an Xsolla ID: an Entrant may submit an entry by completing the form accessible via the link provided by Xsolla, which shall be limited to one (1) AMOE submission per person per Promotion Period (or per calendar day, if the Promotion Period spans multiple days, as specified in the Promotion-specific details). Each valid AMOE submission is worth a set number of Xsolla Choice Ticket(s) (i.e., a set number of entry/entries), subject to the value stated in the then-current Official Rules applicable to each Promotion Period.
The AMOE link is presented with equal prominence to the Site's other entry methods, both within these Official Rules and in the “No Purchase Necessary” disclaimer displayed on the Site. In all instances, you will receive an equal number of Xsolla Choice Tickets through the free AMOE as you would receive if you chose to complete a Qualifying Survey.
6. WINNER SELECTION; ODDS; PRIZES
Following the close of the Promotion Period, Sponsor or its designee will conduct an automated random drawing from the pool of all Xsolla Choice Tickets accrued by Entrants during that Promotion Period. At least one (1) winner will be selected; Sponsor may select additional winners depending on the number and value of Prizes made available for that Promotion Period, as specified in the Promotion-specific details published on the Site or in a Promotion-specific addendum to these Official Rules.
Where more than one Prize tier is offered, Sponsor's designee will conduct the drawing sequentially: a winner is selected at random from the entire Xsolla Choice Ticket pool for the highest Prize tier; that winner's Tickets are then removed from the pool; a winner for the next Prize tier is selected at random from the remaining pool, and that winner's Xsolla Choice Tickets are removed; and this process repeats until all Prizes for that Promotion Period have been awarded.
AN ENTRANT MAY WIN NO MORE THAN ONE (1) PRIZE PER PROMOTION PERIOD. The odds of winning depend on the Prize tier and the total number of Tickets earned by all Entrants during the Promotion Period.
The total approximate retail value (“ARV”) of all Prizes awarded in any single Promotion Period's drawing will not exceed $5,000 (USD) calculated based on the approximate retail/redemption value of the Prizes awarded at the time of the drawing.
Form of Prize. Prizes for this Promotion Period (each, a “Prize”, and collectively, the “Prizes”) may consist of cash (e.g., by check, ACH, or a third-party payment platform), gift card(s), Xsolla Points, or other compensation, as determined by Sponsor and described in the Promotion-specific details published on the Site. Where a Prize consists of Xsolla Points, such Points may be used within Xsolla products that support Xsolla Points, including toward redemption for gift cards or other rewards, subject to the separate terms governing Xsolla Points currently available online at Xsolla Points Terms and Conditions.
7. REVEAL AND CLAIM PROCESS
After the drawing described in Section 6 is complete, all Entrants who earned Xsolla Choice Tickets during that Promotion Period will be sent an email (and/or, where a phone number was provided and consent obtained from Entrant, a text message).
7.1. Reveal. Upon returning to the Site, the Entrant will see a “Reveal Results” option. Selecting it initiates a reveal sequence (“Reveal”) disclosing whether the Entrant won a Prize (and, if so, which Prize tier).
7.2. Claim. If the Entrant won a Prize, they must complete a claim step (“Claim”) on the Site, which may include confirming or supplying payment or delivery details (e.g., a verified email address for a gift card code, or payment details for a cash Prize). A Prize is credited or fulfilled to the Entrant only after the Claim step is completed.
7.3. Xsolla ID Verification. If the winning Entrant has not yet completed and verified Xsolla ID registration as described in Section 3, completing the Claim step will require the Entrant to do so before the Claim can be completed.
7.4. For the avoidance of doubt, an Entrant must Reveal before learning whether they won, and must Claim (and, if applicable, complete Xsolla ID verification) before taking ownership of any Prize. Sponsor may set a reasonable deadline from notification for a winner to Reveal and Claim; a winner who fails to do so within such time period may forfeit the Prize, and Sponsor may, in its sole discretion, select an alternate winner.
8. WINNER NOTIFICATION AND VERIFICATION
A potential winner is subject to verification by Sponsor. Sponsor may require a potential winner to provide their full name, address, and Social Security number or tax ID for tax reporting purposes if Sponsor is required to file an IRS Form 1099 for the fair market value of a Prize. Sponsor may also require the potential winner to execute a declaration of eligibility and/or liability/publicity release within the time period specified in the winner notification. Failure to comply with these requirements within the specified time may result in forfeiture of the Prize and selection of an alternate winner, where permitted by law. If a potential winner is considered a minor under the laws of their state of residence, Sponsor may award the Prize in the name of the winner's parent or legal guardian, who may be required to execute any required declarations, releases, or other documents on the minor's behalf.
If a potential winner (i) declines or cannot accept the Prize, (ii) fails to comply with the above within the applicable time period, (iii) is found ineligible, or (iv) fails to fulfill any Reveal, Claim, Xsolla ID verification, or declaration-related obligation, that potential winner will be disqualified and Sponsor may, in its sole discretion, select an alternate winner. SPONSOR'S DECISIONS REGARDING THE ADMINISTRATION OF THE PROMOTION AND THE SELECTION OF WINNERS ARE FINAL AND BINDING.
9. RIGHTS OF PUBLICITY AND USE OF PERSONAL INFORMATION
Except in Tennessee and except where otherwise prohibited, by participating or accepting a Prize you grant Sponsor and its designees the right to use your Xsolla ID username or display name, state and country of residence, and any statements you make regarding the Promotion, worldwide and in perpetuity, for advertising, trade, and promotional purposes in any media now known or later devised, without further compensation, notice, or approval. For Entrants and winners who are residents of Tennessee, no such use will be made a condition of participation or of receiving a Prize; Sponsor will use such information only with the Entrant's separate, voluntary consent, and any grant so given will not be perpetual.
By participating and/or accepting a Prize, you acknowledge that you are sharing personal information with Sponsor and consent to its use and disclosure as described in Sponsor's Privacy Policy, available at Xsolla Privacy Policy.
10. THIRD-PARTY ADVERTISER DISCLAIMER
This Promotion may reference an Advertiser solely as the subject matter of the Xsolla Choice questionnaire used to enter the Promotion. Any such Advertiser and its product and solution names are trademarks of their respective owner(s). References to Advertiser do not imply, and should not be construed as, any endorsement, sponsorship, administration, or affiliation of this Promotion by Advertiser.
11. SWEEPSTAKES-SPECIFIC DATA DISCLOSURES
Sponsor's general collection, use, and disclosure of personal information is governed by Sponsor's Privacy Policy and other applicable policies. In addition to those general policies, the following disclosures apply specifically to your participation in this Promotion: Sponsor collects and processes information about your Xsolla Choice questionnaire responses and Xsolla Choice Ticket balance, information used to verify your eligibility (such as state of residence and age/date of birth), and, if you win a Prize, information needed to notify, verify, and pay you (such as your name, address, and, where required for tax reporting, Social Security number or tax ID). This information is used to operate the Promotion, determine and verify winners, and comply with state sweepstakes recordkeeping and tax-reporting requirements, and may be retained for the period required by those requirements even if you later delete your Xsolla ID account.
12. GENERAL CONDITIONS
By entering, you agree to conform to all applicable federal, state, and local laws. Sponsor may require winners to execute an affidavit of eligibility and liability/publicity release form, and to complete relevant tax forms, as a condition of receiving a Prize.
Sponsor may disqualify any Entrant who fails to comply with these Official Rules, who tampers with the operation of the Promotion, who uses robotic, automated, or third-party means to participate, or whose participation Sponsor determines, in its sole discretion, would reflect negatively on Sponsor. If it is discovered that a person has attempted to register or receive entries using multiple accounts, email addresses, phone numbers, devices, identities, or similar methods, all associated entries will be void and any Prize forfeited at Sponsor's discretion.
Sponsor is not liable for lost, late, incomplete, misdirected, or technically-failed entries, notifications, or transmissions, or for any technical malfunction of the Site(s), 80.lv, network, or related equipment. THE PRIZE IS AWARDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
13. INDEMNIFICATION AND LIMITATION OF LIABILITY
13.1. Indemnification. BY PARTICIPATING, YOU AGREE TO RELEASE, INDEMNIFY, AND HOLD HARMLESS XSOLLA AND ITS PARENT, SUBSIDIARIES, AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, OWNERS, EMPLOYEES, SHAREHOLDERS, LICENSORS, PARTNERS, CONTRACTORS, OR AGENTS FROM AND AGAINST ANY AND ALL LOSS, CLAIM, DAMAGE, COST, LIABILITY, AND EXPENSE (INCLUDING ATTORNEY’S FEES AND COSTS AND AUDITOR’S FEES) ARISING FROM OR RELATING TO YOUR USE OR MISUSE OF THE SITE, RELATED PRODUCTS OR THEIR CONTENT, OR YOUR BREACH OF THESE TERMS, OR ARISING OUT OF A CLAIM BY ANY OTHER USER, DEVELOPER, OR ANY OTHER THIRD PARTY RELATED TO ANY ACTION OR OMISSION BY YOU.
13.2. Limitation of liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, XSOLLA AND ITS PARENT, SUBSIDIARIES, AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, OWNERS, EMPLOYEES, SHAREHOLDERS, LICENSORS, PARTNERS, CONTRACTORS, OR AGENTS WILL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF GOODWILL, OR OTHER INTANGIBLE LOSSES) ARISING FROM OR RELATED TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE PROMOTION OR ANY MATERIALS OR CONTENT THEREIN; FOR ANY MISREPRESENTATIONS OR FRAUD WITH RESPECT TO ANY ADVERTISERS, PUBLISHERS, OFFERS, OR REWARDS; OR FOR ANY AMOUNT IN EXCESS OF $100 (USD). THIS LIMITATION OF LIABILITY APPLIES REGARDLESS OF THE LEGAL BASIS, WHETHER IT BE BREACH OF WARRANTY, BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTORY VIOLATION, OR ANY OTHER LEGAL THEORY (INCLUDING INDEMNIFICATION), AND EVEN IF XSOLLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
14. MISCELLANEOUS
14.1. Governing Law. This Official Rules and its interpretation, and any disputes that arise hereunder, shall be governed in all respects by the laws of the State of California, USA, without giving effect to any principles that may provide for the application of the law of another jurisdiction. Notwithstanding the foregoing, where Applicable Law explicitly grants you rights or imposes obligations that differ from those set forth in this Agreement, such Applicable Law shall control to the extent required. The U.N. Convention on Contracts for the International Sale of Goods is hereby expressly disclaimed.
14.2. Arbitration Agreement. The exclusive jurisdiction for any claim or action arising out of or relating to these Official Rules shall be determined by final and binding arbitration. The arbitration shall be resolved by one arbitrator in accordance with the then-current Commercial Arbitration Rules of the American Arbitration Association (“AAA”), Applicable Law, and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the AAA website at www.adr.org. Any election to arbitrate by one party shall be final and binding on the other. The place of arbitration shall be Los Angeles, California, USA.
The cost of any arbitration shall be shared equally by the parties, but the Arbitrator shall be authorized to enter, as part of the award to a party, an amount equal to reasonable attorneys’ fees and other costs related to the arbitration, and, where appropriate, limited by the AAA Consumer Rules. The Arbitrator may also award equitable relief. The Arbitrator's decision(s) shall be final and conclusively binding on the parties, and judgment upon such award may be entered in any court of competent jurisdiction. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The Arbitrator shall make a decision in writing and shall provide a statement of reasons if requested by either party. The Arbitrator must follow Applicable Law, and any award may be challenged if the Arbitrator fails to do so.
14.3. Class Action Waiver. YOU AND XSOLLA AGREE THAT EACH ONLY MAY BRING CLAIMS AGAINST THE OTHER IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The Arbitrator shall not consolidate another person’s claims with your claims and shall not preside over any type of representative or class proceeding. The Arbitrator may only award relief in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. If this specific subsection is found to be unenforceable, then the entirety of this Agreement to arbitrate shall be null and void.
14.4. Limitation of Time to File Claims. Except where prohibited by Applicable Law or where Section 14.3 applies, any cause of action or claim you may have arising out of or relating to this Agreement or the Site must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently barred.
14.5. Disputes. Most of your concerns can be resolved by use of our Xsolla support email address support@xsolla.com. If Xsolla is unable to resolve your concerns and a dispute remains between you and Xsolla, a party that intends to seek arbitration must first send a written notice of its intent to arbitrate (“Notice”). The Notice to Xsolla should be sent by electronic mail to legal@xsolla.com or by certified mail to Xsolla (USA), Inc., 15260 Ventura Boulevard, Suite 2230, Sherman Oaks, CA 91403. The Notice must describe the nature and basis of the claim or dispute and set forth the specific relief sought. If the parties do not reach an agreement to resolve the claim within thirty (30) days after the Notice is received, you or Xsolla may commence an arbitration in accordance with the procedures set forth in Section 14.2 above.
14.6. Term and Termination. These Official Rules will be effective within the Promotion Period until terminated. Xsolla has the right to terminate your participation in the Promotion with immediate effect for a breach of these Official Rules by you or if Xsolla reasonably suspects that you have failed to abide by any of the terms and conditions of these Official Rules. Xsolla may take any action it deems reasonable in its sole discretion against users who do not comply with the terms of these Official Rules. Xsolla reserves the right to determine what conduct it considers to be in violation of, or otherwise outside the intent or spirit of, these Official Rules. However, if what you have done can be cured, Xsolla will give you a reasonable opportunity to do so, in its sole discretion.
14.7. Notices. Xsolla may give notice to you by means of a general notice while you participate in the Promotion, electronic mail to your email address on file, or by a written communication sent by first class mail, postage prepaid, or overnight courier to your address on record, provided Xsolla has your physical address. It is your responsibility to update any information provided in your Xsolla ID profile, or elsewhere given to Xsolla, as soon as such information changes.
14.8. Severability. Except as otherwise expressly set forth in this Agreement, in the event that any provision of these Official Rules is held to be unenforceable by a court or another tribunal of competent jurisdiction, such provision will be enforced to the maximum extent permissible, and the remaining portions of these Official Rules shall remain in full force and effect. These Official Rules constitute and contain the entire agreement between the parties with respect to the subject matter hereof and supersede any prior oral or written agreements. You agree that these Official Rules are not intended to confer and do not confer any rights or remedies upon any person other than you and Xsolla.
14.9. Enforcement. Xsolla’s obligations are subject to existing laws and legal process, and Xsolla reserves the right to comply with law enforcement or regulatory requests or requirements notwithstanding any contrary term or condition in these Official Rules.
14.10. Compliance. You agree to comply with all applicable import/export laws and regulations. You agree not to use the Promotion or create an account from any country or territory subject to comprehensive sanctions or export restrictions. You represent and warrant that you are not located in, under the control of, or a national or resident of any such restricted country.